Refund & Return Policy

A pet portrait is a unique and personal product created for you and your pet. Due to the customized nature of these commissions, I will not accept returns.

To avoid potential concerns with the commission, I always work with the client to receive acceptable reference photos and provide a proof for review with 2 revisions allowed before finalizing.

However, please contact me if, for any reason, you are unhappy with your commission. Customer satisfaction is very important and I want my clients to be completely delighted with their artwork. Should you decide that after the two revisions you are still not 100% happy, you are not obligated to finalize the purchase.

If for any reason I cannot start or complete the piece, I will issue a refund of any prior payments received.

If your artwork was damaged in transit, please contact us within 48 hours of receiving your order and attach photos of the product received. I will ship you a replacement within 7 days.

Orders can be cancelled within 24 hours of placing your order. If 24 hours have passed, the cancellation may be granted at my discretion.

Always follow the Photo Guidelines to ensure a high quality commission can be created. Thank you!